Effective Date: 01-09-2025

Terms and Conditions

Welcome to THIVID TECHNOLOGIES PRIVATE LIMITED (“Company”, “we”, “us”, or “our”). These Terms and Conditions outline the rules and regulations for using our website and purchasing our products.

By accessing or using our website, you agree to comply with these Terms along with our Privacy Policy. If you do not agree, you should discontinue use of the website immediately.

1. Eligibility and Website Use

• You must be at least 18 years of age to access or make purchases on our website.
• You agree to use the website only for lawful purposes and in accordance with these Terms.
• Any attempt to disrupt, damage, or interfere with the website’s functionality, servers, or security systems is strictly prohibited.

2. Product Details

• We aim to provide accurate descriptions, images, and pricing for all products.
• However, errors may occasionally occur, and we do not guarantee that all information is always complete or current.
• Product appearance, including colors and sizes, may differ slightly depending on your device or display settings.

3. Orders and Payment

• All orders are subject to acceptance and product availability.
• We reserve the right to decline or cancel orders at our discretion, including but not limited to cases of pricing inaccuracies or suspected fraudulent activity.
• Payments are securely processed through third-party payment service providers.
• Once an order is confirmed, it cannot be modified. Please refer to our Refund & Return Policy for cancellation-related information.

4. Shipping and Delivery

• Estimated delivery timelines are provided for convenience and may vary depending on location and logistics conditions.
• We are not responsible for delays caused by external factors such as weather conditions, courier issues, customs processing, or other unforeseen circumstances.
• Ownership and risk of loss transfer to the customer once the order is handed over to the shipping carrier.

5. Returns and Refund Policy

• Returns and refunds are governed by our Refund and Return Policy.
• Customers must adhere to the specified return timelines and ensure products are returned in acceptable condition as outlined in the policy.

6. Intellectual Property Rights

• All content available on the website, including text, graphics, images, logos, and trademarks, is the property of or licensed to the Company.
• Unauthorized use, reproduction, or distribution of any content is strictly prohibited without prior written consent.

7. Limitation of Liability

• To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.
• Our total liability for any claim shall not exceed the amount paid by you for the purchased product.

8. User Accounts

• You are responsible for maintaining the confidentiality of your account credentials.
• Any activities conducted through your account are your responsibility.
• We are not liable for unauthorized access resulting from your failure to secure your login details.

9. Governing Law

• These Terms shall be governed by and interpreted in accordance with the laws of India.
• Any disputes arising from these Terms shall fall under the exclusive jurisdiction of the courts located in Hyderabad, Telangana.

10. Modifications to Terms

• We reserve the right to update or revise these Terms at any time without prior notice.
• Continued use of the website after changes are made constitutes acceptance of the revised Terms.

11. Force Majeure

• We shall not be held responsible for delays or failure in performance due to events beyond our reasonable control, including but not limited to natural disasters, acts of government, pandemics, labor disputes, power outages, or disruptions in communication or transportation systems.
• During such events, our obligations will be suspended until normal operations can resume.

12. Suspension or Termination

We may suspend or terminate your access to the website or services without prior notice if:

• You breach these Terms
• Fraudulent or unlawful activity is suspected
• You provide false or misleading information
• Your actions negatively impact our business, reputation, or other users

13. Grievance Redressal

In compliance with applicable laws, the Company has appointed a Grievance Officer:

Name: Vinay Kumar
Designation: Grievance Officer
Email: grievance@zagd.shop
Phone: +91 7671080979
Address: 801 & 802, 8th Floor, Manjeera Majestic Commercial, JNTU Hi-Tech City Road, KPHB, Kukatpally, Hyderabad, Telangana, India – 500072

• Complaints will be acknowledged within 48 hours.
• We aim to resolve all grievances within 15 business days from the date of receipt.

14. Contact Information

For any inquiries or support, please contact us:

Address: 801 & 802, 8th Floor, Manjeera Majestic Commercial, JNTU Hi-Tech City Road, KPHB, Kukatpally, Hyderabad, Telangana, India – 500072
Email: info@zagd.shop
Phone: +91 7671080979