Shipping Policy

Effective Date: 01 february 2026

THIVID TECHNOLOGIES PRIVATE LIMITED (“Company”, “we”, “our”, or “us”) is committed to ensuring a smooth and reliable delivery experience. This Shipping Policy outlines how orders are processed, shipped, and delivered through our platform.

1. Order Processing

• Orders are processed only after successful payment confirmation.
• Typically, orders are dispatched within 1–3 business days, excluding Sundays and public holidays.
• Processing times may be extended during peak seasons, promotional events, or due to unforeseen circumstances.

2. Serviceable Locations

• We currently deliver orders within India only.
• Shipping availability depends on service coverage of our logistics partners in your area.

3. Shipping Fees

• Applicable shipping charges will be displayed at checkout before payment is completed.
• Any additional fees, including taxes or delivery charges, will be clearly communicated prior to order confirmation.
• Shipping fees, once applied, are non-refundable after dispatch.

4. Delivery Timeframes

• Orders are generally delivered within 3–10 business days after dispatch, depending on the destination.
• Delivery timelines are indicative and may vary due to external factors such as courier delays, weather disruptions, or logistical constraints.

5. Tracking Information

• Once your order is shipped, tracking details will be shared via email or SMS.
• Customers can track their shipment using the provided tracking link or tracking number.

6. Delays and Interruptions

• While we strive to meet estimated timelines, we are not responsible for delays caused by factors beyond our control, including:
  • Courier or logistics partner delays
  • Natural disasters or adverse weather conditions
  • Government restrictions or regulatory actions
  • Strikes or service disruptions
• In case of significant delays, we will make reasonable efforts to keep you informed.

7. Address Accuracy and Delivery Issues

• Customers are responsible for providing accurate and complete shipping information at the time of order placement.
• We are not liable for failed deliveries resulting from incorrect or incomplete address details.
• If an order is returned due to unsuccessful delivery, additional shipping charges may apply for re-dispatch.

8. Damaged, Missing, or Incorrect Items

• If you receive a damaged package or find items missing, you must notify us within 48 hours of delivery.
• Supporting evidence such as photos or videos may be required for verification and resolution.

9. Delivery Confirmation

• An order is considered successfully delivered once it has been handed over at the address provided during checkout.
• Any delivery-related concerns must be reported within the specified timeframe for investigation.

10. Policy Updates

• We reserve the right to modify or update this Shipping Policy at any time without prior notice.
• Updated versions will be posted on the website and will take effect immediately upon publication.

11. Contact Information

For any shipping-related queries or assistance, please contact us:

THIVID TECHNOLOGIES PRIVATE LIMITED

Address: 801 & 802, 8th Floor, Manjeera Majestic Commercial, JNTU Hi-Tech City Road, KPHB, Kukatpally, Hyderabad, Telangana, India – 500072
Email: info@zagd.shop
Phone: +91 7671080979