Refund & Cancellation Policy

At THIVID TECHNOLOGIES PRIVATE LIMITED, customer satisfaction is our priority. This Refund & Cancellation Policy explains the terms and conditions for order cancellations, refunds, and related requests for purchases made through our website.

1. Order Cancellation

Cancellation Before Shipment

Customers may request cancellation of their order before it has been dispatched from our warehouse.

If the cancellation request is approved before shipment, a full refund of the order amount will be processed to the original payment method.

Cancellation After Shipment

Once an order has been shipped, it cannot be canceled. Customers may be eligible for a return and refund in accordance with our Return Policy, subject to the applicable terms and conditions.

2. Refund Policy

Refunds may be issued under the following circumstances:

• Successful cancellation of an order before shipment

• Receipt of a defective product

• Receipt of a damaged product

• Receipt of an incorrect product due to our error

• Approved return requests that comply with our Return Policy

Refund Processing

Once the refund request is approved and, where applicable, the returned product has been received and inspected, the refund will be processed to the original payment method used for the purchase.

Refunds are typically credited within 3–5 business days, depending on the payment provider and banking institution.

3. Non-Refundable Charges

The following charges are generally non-refundable:

• Shipping and delivery fees

• Installation charges, if applicable

• Any additional service fees

Exceptions may be made if the refund is due to an error on our part, such as the shipment of an incorrect or defective product.

4. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 3–5 days of delivery.

To help us process your request quickly, please provide:

• Order number

• Description of the issue

• Clear photographs or videos showing the problem

• Proof of purchase

After verification, we may offer a replacement, refund, or other appropriate resolution.

5. Refund Rejection

Refund requests may be declined if:

• The product has been used, damaged, or altered after delivery

• Required accessories, manuals, packaging, or components are missing

• The serial number has been removed, modified, or does not match our records

• The request does not meet the conditions specified in our policies

6. Contact Us

For any questions regarding cancellations, refunds, or related concerns, please contact us:

THIVID TECHNOLOGIES PRIVATE LIMITED

Address:
801 & 802, 8th Floor, Manjeera Majestic Commercial, JNTU Hi-Tech City Road, KPHB, Kukatpally, Hyderabad, Telangana, India – 500072

Email: info@zagd.shop

Phone: +91 7671080979