Refund and Return Policy

At THIVID TECHNOLOGIES PRIVATE LIMITED, we are committed to delivering quality electronic products and ensuring customer satisfaction. If you are not fully satisfied with your purchase, this policy outlines the process for returns, refunds, and replacements.

1. Returns

Eligibility Criteria

• Returns are accepted within 3-5 days from the date of delivery for eligible electronic items.

Return Requirements

To qualify for a return, the product must:

• Be unused and in its original condition
• Be returned with original packaging, accessories, manuals, and any included items
• Be accompanied by a valid invoice or proof of purchase

Non-Returnable Items

Returns will not be accepted for:

• Products damaged due to improper use, mishandling, or accidents
• Items with missing or altered serial numbers
• Products with tampered or incomplete packaging
• Digital goods, software, or gift vouchers

2. Refund Policy

• Once your returned item is received and inspected, we will notify you regarding the status of your refund.
• If approved, the refund will be issued to your original payment method within 3–5 business days.
• Shipping or delivery charges are non-refundable, unless the return is due to an error on our part (e.g., wrong or defective product).

3. Replacement and Exchange

• We offer replacements only in cases where the product is:
  • Defective
  • Damaged upon delivery
  • Incorrectly shipped
• To request a replacement, contact us at info@zagd.shop with:
  • Your order number
  • A description of the issue
  • Supporting images or videos as evidence

4. Order Cancellation

• Orders may be canceled before dispatch for a full refund.
• Once an order has been shipped, cancellation is not possible. However, you may request a return after receiving the product, subject to this policy.

5. Return Process

To initiate a return:

1. Email us at info@zagd.shop with your order details and reason for return
2. Our support team will provide return instructions and the return address
3. Securely pack the product to prevent damage during transit
4. Ship the item as instructed

6. Contact Information

For any questions or assistance regarding returns or refunds, please contact us:

Address: 801 & 802, 8th Floor, Manjeera Majestic Commercial, JNTU Hi-Tech City Road, KPHB, Kukatpally, Hyderabad, Telangana, India – 500072
Email: info@zagd.shop
Phone: +91 7671080979