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Shop By DepartmentRefund and Return Policy
Thank you for shopping at THIVID TECHNOLOGIES PRIVATE LIMITED. We value your satisfaction and strive to provide high-quality electronics. If you are not entirely satisfied with your purchase, we’re here to help.
1. Return Policy
Eligibility:
Returns are accepted within 7 days of delivery for most electronic products.Conditions for Return:
To be eligible for a return, the item must:Be unused, in the same condition that you received it.
Be in the original packaging with all accessories, manuals, and documentation.
Have the original invoice or proof of purchase.
Non-returnable Items:
Items damaged due to misuse, negligence, or accident.
Products without a serial number or tampered packaging.
Software, downloadable products, or gift cards.
2. Refunds
Once we receive and inspect your returned item, we will notify you via email or SMS.
If approved, your refund will be processed to your original payment method within 3-5 business days.
Shipping charges (if any) are non-refundable unless the return is due to our error.
3. Replacements & Exchanges
We replace items only if they are defective, damaged, or sent incorrectly.
To request a replacement, email us at info@zagd.shop with order details and clear photos/videos of the issue.
4. Cancellations
Orders can be canceled before shipment for a full refund.
Once shipped, cancellation is not possible—you may initiate a return after delivery as per the return policy.
5. How to Initiate a Return
Email us at info@zagd.shop with your order number and reason for return.
We’ll guide you through the return shipping process.
Pack the item securely and send it to the provided return address.
6. Contact Us
If you have any questions about our Return and Refund Policy, please contact us at:
Address: 801 & 802, 8th Floor, Manjeera Majestic Commercial, JNTU Hi-Tech City Road, KPHB, Kukatpally, Hyderabad, Tirumalagiri, Telangana, India – 500072
Email: info@zagd.shop
Phone: +91 7671080979
