Shipping Policy

Effective Date: 01 January 2025

Welcome to THIVID TECHNOLOGIES PRIVATE LIMITED. This Shipping Policy explains how orders are processed, shipped, and delivered when you make a purchase from our website.

1. Order Processing

• All orders are processed after successful payment confirmation.

• Orders are usually processed and dispatched within 1–3 business days, excluding Sundays and public holidays.

• During high-demand periods, sales, or unforeseen situations, order processing may take slightly longer.

2. Shipping Locations

• We currently ship within India only.

• Delivery is subject to courier service availability at the customer’s location.

3. Shipping Charges

• Shipping charges, if applicable, will be clearly displayed at the time of checkout.

• Any applicable taxes or delivery fees will be shown before order confirmation.

• Shipping charges are non-refundable once the order has been dispatched.

4. Estimated Delivery Time

• Orders are typically delivered within 3–10 business days after dispatch, depending on the delivery location.

• Delivery timelines are estimates and may vary due to courier delays, weather conditions, or other external factors.

5. Shipment Tracking

• Once your order is shipped, tracking details will be shared via email or SMS.

• Customers can monitor the delivery status using the provided tracking information.

6. Delays & Service Interruptions

• THIVID TECHNOLOGIES PRIVATE LIMITED is not responsible for delays caused by courier partners, natural disasters, strikes, government restrictions, or other circumstances beyond our control.

• We will make reasonable efforts to keep customers informed in case of significant delays.

7. Incorrect Address or Failed Delivery

• Customers are responsible for providing accurate and complete shipping details at checkout.

• We are not liable for delivery failures due to incorrect or incomplete address information.

• If an order is returned to us due to failed delivery, additional re-shipping charges may apply.

8. Damaged or Missing Items

• If you receive a damaged package or notice missing items, please notify us within 48 hours of delivery.

• Photographic or video evidence may be required to assist with investigation and resolution.

9. Delivery Confirmation

• An order is considered successfully delivered once it is handed over at the shipping address provided by the customer.

• Any delivery-related concerns must be reported within the specified time frame.

10. Changes to Shipping Policy

• We reserve the right to update or modify this Shipping Policy at any time without prior notice.

• Changes will be effective immediately upon being posted on the website.

11. Contact Us

For any shipping-related questions or concerns, please contact us:

THIVID TECHNOLOGIES PRIVATE LIMITED

Address:  801 & 802, 8th Floor, Manjeera Majestic Commercial, JNTU Hi-Tech City Road, KPHB, Kukatpally, Hyderabad, Tirumalagiri, Telangana, India – 500072
Email: info@zagd.shop
Phone: +91 7671080979