Effective Date: 01-09-2025

Terms and Conditions

Welcome to THIVID TECHNOLOGIES PRIVATE LIMITED (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website and the purchase of our products.

By accessing or using the website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the site.

1. Use of the Website

• You must be at least 18 years old to use our site or make purchases.

• You agree not to use the site for any illegal or unauthorized purposes.

• You must not interfere with or disrupt the site’s operation or security features.

2. Product Information

• We strive to display product details, images, and prices accurately.

• Prices and availability are subject to change without notice.

• Colors and appearance may vary depending on your device display.

3. Orders and Payments

• Orders are subject to acceptance and availability.

• We reserve the right to cancel any order at our discretion (e.g., due to pricing errors or stock issues).

• Payments are processed securely via trusted third-party gateways.

• Once placed, orders cannot be modified. Refer to our [Refund & Return Policy] for cancellations.

4. Shipping and Delivery

• Shipping times are estimates and may vary based on location and courier delays.

• We are not responsible for delays caused by weather, customs, or unforeseen issues.

• Risk of loss passes to you upon delivery to the carrier.

5. Returns and Refunds

• Please refer to our [Refund and Return Policy] for detailed information.

• Returns must comply with our specified time frame and product condition requirements.

6. Intellectual Property

• All website content (text, images, logos, trademarks, etc.) is owned by or licensed to THIVID TECHNOLOGIES PRIVATE LIMITED.

• You may not use or reproduce any content without our written permission.

7. Limitation of Liability

• We are not liable for indirect, incidental, or consequential damages resulting from the use of our website or products.

• Our maximum liability for any claim shall not exceed the amount paid for the product.

8. User Accounts

• You are responsible for maintaining the confidentiality of your login credentials.

• We are not responsible for unauthorized access to your account.

9. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to the use of this website or services shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana, India.

10. Changes to Terms

We may update these Terms at any time. Continued use of the website implies acceptance of the revised Terms.

11. Force Majeure

We shall not be held liable for any failure or delay in the performance of our obligations under these Terms & Conditions if such failure or delay is caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, floods, earthquakes, pandemics, war, terrorism, riots, labor disputes, government actions, power failures, internet or telecommunications failures, or interruptions in transportation or logistics services.

During such events, our obligations shall be suspended for the duration of the Force Majeure event, and we will make reasonable efforts to resume services as soon as practicable.

12. Termination

We reserve the right to suspend or terminate your access to our website, account, or services at our sole discretion, without prior notice, if:

• You violate these Terms & Conditions

• Fraudulent, abusive, or illegal activity is suspected

• False or misleading information is provided

• Actions are taken that may harm our business, reputation, or other users

13. Grievance Officer

In accordance with applicable laws, the details of the Grievance Officer are provided below:

Name: Vinay Kumar
Designation: Grievance Officer
Email: grievance@zagd.shop
Phone: +91 7671080979
Address: 801 & 802, 8th Floor, Manjeera Majestic Commercial, JNTU Hi-Tech City Road, KPHB, Kukatpally, Hyderabad, Tirumalagiri, Telangana, India – 500072

Customers may contact the Grievance Officer for any complaints, concerns, or grievances regarding products, services, or website usage.

We will acknowledge complaints within 48 hours and aim to resolve them within 15 days from the date of receipt.

14. Contact Us

For questions or concerns, please contact:

Address:  801 & 802, 8th Floor, Manjeera Majestic Commercial, JNTU Hi-Tech City Road, KPHB, Kukatpally, Hyderabad, Tirumalagiri, Telangana, India – 500072
Email: info@zagd.shop
Phone: +91 7671080979