Effective Date: 01-02-2026

Privacy Policy

THIVID TECHNOLOGIES PRIVATE LIMITED (“Company”, “we”, “our”, or “us”) values your privacy and is committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you visit or make a purchase from our website, zagd.shop.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely through third-party payment providers)

Technical & Usage Data

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on the website
• Referral URLs and access timestamps

Cookies and Tracking Technologies

• Cookies and similar technologies are used to enhance functionality and improve your browsing experience
• You can manage or disable cookies through your browser settings

2. Purpose of Data Collection

We use your information for the following purposes:

• To process and deliver your orders
• To communicate updates, confirmations, and promotional offers
• To enhance website performance and user experience
• To detect and prevent fraud or unauthorized activities
• To comply with applicable legal and regulatory requirements

3. Disclosure of Information

We do not sell or trade your personal information. However, we may share your data with:

• Service Providers: Trusted third parties involved in payment processing, shipping, analytics, and marketing
• Legal Authorities: When required by law, regulation, or to protect our legal rights

4. Data Protection and Security

We implement appropriate technical and organizational measures such as encryption (SSL), secure servers, and firewalls to protect your personal data.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is completely secure.

5. Your Privacy Rights

Depending on applicable laws, you may have the right to:

• Access and review your personal information
• Request correction or updates to your data
• Request deletion of your personal data
• Opt out of marketing communications

To exercise any of these rights, please contact us at info@zagd.shop.

6. External Links

Our website may include links to third-party websites. We are not responsible for the content or privacy practices of such external sites. Users are encouraged to review their respective privacy policies.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, including legal, regulatory, and operational requirements.

Typical retention periods include:

• Account and order data: Maintained during account activity and up to 7 years thereafter, as required by law
• Transaction records: Retained for tax, accounting, and compliance purposes
• Customer communications: Stored for support and dispute resolution

After the applicable retention period, data will be securely deleted or anonymized.

8. Grievance Redressal

In accordance with applicable regulations, the Company has appointed a Grievance Officer:

Name: Vinay Kumar
Designation: Grievance Officer
Email: grievance@zagd.shop
Phone: +91 7671080979
Address: 801 & 802, 8th Floor, Manjeera Majestic Commercial, JNTU Hi-Tech City Road, KPHB, Kukatpally, Hyderabad, Telangana, India – 500072

• Complaints will be acknowledged within 48 hours
• Resolution will be attempted within 15 working days

9. Updates to This Policy

We may revise this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date. Continued use of the website after changes constitutes acceptance of the updated policy.

10. Children’s Privacy

• Our services are not intended for individuals under 18 years of age
• We do not knowingly collect personal data from minors
• If such data is identified, we will take prompt steps to delete it

Parents or guardians who believe a child has shared personal information may contact us for removal.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website performance
• Analyze user behavior and traffic
• Personalize user experience

You can control cookie preferences through your browser settings. Disabling cookies may limit certain features of the website.

12. Withdrawal of Consent

You may withdraw your consent for data collection and processing at any time, subject to legal and contractual obligations.

To request withdrawal, contact us at info@zagd.shop. Please note that doing so may affect your ability to use certain services.

13. Contact Information

For any questions, concerns, or requests related to this Privacy Policy, please contact:

Address: 801 & 802, 8th Floor, Manjeera Majestic Commercial, JNTU Hi-Tech City Road, KPHB, Kukatpally, Hyderabad, Telangana, India – 500072
Email: info@zagd.shop
Phone: +91 7671080979