Effective Date: 01-09-2025

Privacy Policy

Welcome to THIVID TECHNOLOGIES PRIVATE LIMITED (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

By using our website zagd.shop, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information:

• Personal Information:
  Name, email address, phone number, shipping/billing address, payment details (processed via secure payment gateways).

• Device & Log Data:
  IP address, browser type, device information, pages visited, access time, and referring website.

• Cookies:
  Small data files used to improve your browsing experience. You can disable cookies via your browser settings.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders.

• Communicate order updates and promotional offers.

• Improve our website functionality and user experience.

• Prevent fraudulent activities and enhance security.

• Comply with legal obligations.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share data with:

• Third-party service providers: For payment processing, shipping, and marketing.

• Legal authorities: When required by law or for fraud prevention.

4. Data Security

We implement industry-standard security measures (SSL encryption, secure servers, firewalls) to protect your data. However, no method of transmission over the internet is 100% secure.

5. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access or update your personal data.

• Request deletion of your data.

• Opt-out of marketing communications.

To exercise these rights, contact us at info@zagd.shop.

6. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these websites.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including providing services, complying with legal obligations, resolving disputes, and enforcing our agreements.

Typically, we retain:

• Account and order information — for the duration of your account and up to 7 years thereafter as required under applicable laws

• Transaction records — as required for tax, accounting, and regulatory compliance

• Communication records — for customer support and dispute resolution purposes

Once the retention period expires, your personal data will be securely deleted or anonymized.

8. Grievance Officer

In accordance with applicable laws, the details of the Grievance Officer are provided below:

Name: Vinay Kumar
Designation: Grievance Officer
Email: grievance@zagd.shop
Phone: +91 7671080979
Address: 801 & 802, 8th Floor, Manjeera Majestic Commercial, JNTU Hi-Tech City Road, KPHB, Kukatpally, Hyderabad, Tirumalagiri, Telangana, India – 500072

Customers may contact the Grievance Officer for any complaints, concerns, or grievances regarding products, services, or website usage.

We will acknowledge complaints within 48 hours and aim to resolve them within 15 days from the date of receipt.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated date.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these websites.

11. Children’s Information

Our website and services are not intended for individuals under the age of 18 years.

We do not knowingly collect personal information from children. If you are under 18, you should use our website only with the involvement and consent of a parent or legal guardian.

If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete such information promptly.

Parents or guardians who believe their child has provided personal data may contact us for removal.

12. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyze website traffic, and improve our services.

By continuing to use our website, you consent to the use of such cookies in accordance with this Privacy Policy.

You may control or disable cookies through your browser settings. However, disabling cookies may affect certain website functionalities.

13. Withdrawal of Consent

You have the right to withdraw your consent for the collection or processing of your personal data at any time, subject to legal or contractual restrictions.

To withdraw your consent, you may contact us at:

Email: info@zagd.shop

Upon receiving your request, we will process it in accordance with applicable laws. Please note that withdrawing consent may affect your ability to use certain services or features of our website.

14. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Address:  801 & 802, 8th Floor, Manjeera Majestic Commercial, JNTU Hi-Tech City Road, KPHB, Kukatpally, Hyderabad, Tirumalagiri, Telangana, India – 500072
Email: info@zagd.shop
Phone: +91 7671080979